Privacy Policy for Total Weighing Solutions Ltd

Our Privacy Policy


What information do we collect?

When you place an order we collect your name, e-mail address, mailing address and phone number.  We do not store any credit card details.  We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

GDPR COMPLIANCE

Who is collecting and using your personal data?

Total Weighing Solutions Ltd will act as a “data controller” for any personal data that you provide to us.  As such, we will ensure that the data given to us is processed in line with your rights under the EU General Data Protection Regulations and associated data protection laws currently applicable in the UK. 

Please note that failure to provide your personal data will affect some of the services we can provide to you, including specific shipping and product rate quotations.

Why are we collecting your personal data?

We are collecting your personal data for the following purposes;

  • To tailor your specific shipping rate quotation
  • To update you with shipping status and/or any delivery issues
  • To send invoices
  • To send calibration and/or service reminders
  • To make you aware of products or services available through our own group of companies

We rely upon the following laws to process your personal data

  • Data Protection Act 2018

Who we will share your personal data with?

We will not give your information to anyone else other than our own in-house group.

How long will we hold your personal data?

Total Weighing Solutions Ltd will retain your personal data 5 Years unless otherwise asked.

Exercising your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights;

  • The right of access to your own personal data
  • The right to request rectification or deletion of your personal data
  • The right to object to the processing of your personal data
  • The right to request a copy of the information you provide us in machine readable format
  • The right to withdraw your consent to any processing that is solely reliant upon your consent

Should you wish to exercise any of your rights, you should contact us here: sales@totalweighing.co.uk

Please note these rights are not absolute and each request will be treated individually in accordance with the applicable laws.

Your right to complain

If you wish to complain about the way that your personal data has been handled by Total Weighing Solutions Ltd, you should contact us here: complaints@totalweighing.co.uk. Your complaint will then be investigated in accordance with our Customer Feedback/Complaints Procedure.  If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Email: casework@ico.org.uk

Security 

All credit card transactions are processed by SagePay.  SagePay are fully accredited as a Level 1 compliant provider, the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS).  No credit card data is stored on our servers.  You can find SagePay's security policy at http://www.sagepay.co.uk/policies/security-policy


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